We are in the midst of a very stressful transition, moving across the country from Charleston, SC to Portland, OR, in order to access better educational and therapeutic resources for our daughter Camille, who has Cerebral Palsy.
One of US Airways' gate agents, Connie Owens, took it upon herself this morning to make our travel even more difficult, stressful, and inconvenient. I do not have sufficient words to express my absolute disgust and disappointment with Ms Owens' lack of compassion, flexibility and courtesy.
We have flown with our daughter many times in the past eight years, usually taking US Airways because their crews have been unfailingly helpful, sympathetic and courteous. Until now.
Follow me below the orange clouds for the gory details . . .
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