It took a new account and the help of a phone rep to get me across the finish line, but I am now the proud owner of a gleaming new and improved health insurance policy. As background, I am in IL, and am one of the "millions" facing cancellation of my current individual policy. I set up an account on the federal web site on Oct 4 but had never been able to view my PDF eligibility report or enroll. Each time I checked back in, the site would tease me to "View your Eligibility Results!" then dash my hopes with a big green button that went nowhere. Nor could a phone rep access anything to help. Follow me below the squiggle for my path to success.