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View Diary: CRACK!: Bank of America Downgraded (234 comments)

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  •  Bizarre...had exact same problem with a Sears (2+ / 0-)
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    crystalboy, NoMoreLies

    Charge card managed by Chase.  It took a quarter of a year, many hours on the phone, to get the account properly closed, and cleared of incorrectly charge interest and fees.  And each time we were being confidently assured the problem was closed and shouldn't recur.  Each time asked for name of individual and a letter confirming.  Having that documentation seemed to put us into a phone queue for an agent alleged to have more ability to escalate the problem and get the account zeroed out.  

    A cynical ex-programmer might be tempted to think it's almost like the big fat cat bank's computer software for account management is intentionally designed to defeat costumer service agents trying to do the right thing by a customer, or stretch out the process as long as possible, to keep trying to generate more fees--and I wonder how many just give in a pay these.  

    I'm guessing customers now leaving BoA and Chase will have lingering months of 'business' with them, will still be treated as an active customer at least for another quarter, even after being quite clear about intending to withdraw and close accounts.  It is like they cannot conceive that any real customer would really be able to leave them.  It's also like middle or upper managers don't really want to have to post the loss of accounts and try to delay having to account for that one more quarter or longer if possible.

    When life gives you wingnuts, make wingnut butter!

    by antirove on Fri Oct 14, 2011 at 09:44:46 PM PDT

    [ Parent ]

    •  LL Bean's credit cards are managed by (0+ / 0-)

      Barclay's, FWIW.  It's still a big bank but at least it's not an American bank.

      Never meddle in the affairs of cats, for they are subtle and will piss on your computer.--Bruce Graham

      by Ice Blue on Sat Oct 15, 2011 at 06:19:16 AM PDT

      [ Parent ]

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