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View Diary: Democratic Senator To MORE IT Workers: No More Pay For Your Overtime Work (262 comments)

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  •  the difference on the telco side is... (6+ / 0-)

    .... we can't look at content in any meaningful way without making a deliberate effort, such as monitoring a live circuit or logging audio, things that are only done as last-resort troubleshooting measures.  I've done logging maybe twice in nearly 30 years, the one that comes to mind was a case where someone's voice mimicked a touchtone digit and caused voicemail to malfunction: recording the audio was the key to solving that one.  

    And yes I also avoid getting entangled in office politics with any of my clients.  Though at times I've been the convenient person who's willing to listen when someone just needs to get stuff off their chest, and I treat that as "psychological counseling" which is also confidential & nonjudgemental.  

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    The difference between military and corporate, is the difference between life & death on one hand, and making more or less money on the other.  

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    A rogue IT guy can leak everyone's personal information, but a principled IT guy can turn over evidence of crimes such as conspiracy to defraud homeowners or investors.  And we all know the ways to do it anonymously & untraceably, so it's not as if it automatically puts someone's job at risk.  

    Seems to me that civic ethics take precedence over NDAs: if you see evidence of a serious crime, you are ethically bound to report it to the authorities.  By which I don't mean if you find a bag of pot tucked under someone's monitor, but rather, big things such as fraud and worse.  IMHO there is exactly no excuse for turning a blind eye when there are innocent victims at the other end: that's complicity in the crime.  Think of where we would be today if e.g. BofA's and Goldman's IT people decided that enough was enough.    

    On the telephony side, it's a federal offense to divulge anything we hear while monitoring circuits, and I take that to mean, not only people who work for the regulated telcos, but also people in "interconnect" who work on PBXs and so on.  But I long ago decided that if I ever ran across evidence of a serious crime, I'd turn it over, and in the unlikely event I was charged for divulging, I'd plead competing harms.  Fortunately I've never had to put that to the test (though I've helped catch a few baddies outside of my work).  

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    The "nobody talks about shit" factor may also be a bit of "geek syndrome culture," which overlaps with mild Asperger's Syndrome: awkwardness about "social stuff."   Seems to me the plutocracy benefits when people don't communicate with each other about what's important and why.  

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    "Nightly drunk on the printer"....?!  What, it's OK in some workplaces to be drunk on the job?  IMHO that's crazy; liability issues abound, it's like taking a romp through a minefield.  

    "Minus one vote for the Democrat" equals "plus one vote for the Republican." Arithmetic doesn't care about your feelings.

    by G2geek on Sun Dec 11, 2011 at 10:29:25 PM PST

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    •  I know guys in Wall Street IT (0+ / 0-)

      and they, like me, and like you, are also bound by laws on disclosing or even viewing some information.  You can have access to a system and legally not be allowed to look into it.  Like an HR system.  

      Drunk on the printer is an inside joke.  The IT room is always a locked vault with biometric security in and out of.  We used to have an internal happy hour in ours every Thursday where someone would get on the printer with a paper pirates hat and read off the stupidest, most assholish, or just plain god awful trouble tickets off the week.  This was when everybody else was out of the office and we were waiting on tape backups to be picked up and taken off to the remote vault that only 3 people knew the location of.  We'd head out after for beers.

      We did bust people for some shit, I'd scan the network and nailed someone for kiddy porn, but we don't tap into files that are confidential for people outside of our department, that's a legal nightmare.  In one place I did work for that got nailed for fraud and was unable to compete for US government contracts for a year IT was specifically banned from snooping financial data.  We didn't have a need to know.  But we did xcopy the entire mess over once the investigation started.

      "Foolproof systems don't take into account the ingenuity of fools."

      by overclocking on Tue Dec 13, 2011 at 07:38:04 PM PST

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