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View Diary: Democratic Senator To MORE IT Workers: No More Pay For Your Overtime Work (262 comments)

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  •  i can believe it - we didn't have "help desks" in (0+ / 0-)

    my day - we had clients call us to come out and "fix" the problem.  i worked for wang labs as a software consultant (and was also the system admin for the syosset office for over a year).  it was just ibm, dec and wang at the time - each company ran architect dependent software... and charged a HUGE fortune for yearly equipment and software maintenance.  wang ended as did dec when the pc was introduced and it was cheaper for companies to throw out a pc and buy a new one rather than paying the exorbitant maintenance contracts.

    back in my day, the companies were at the mercy of the computer companies.  now, with the pc, it's changed... with open source software, non-architech dependent software, apps, etc., the proliferation of hand helds - it's a totally different world out there.

    i can only imagine the abuse the help desk folk take - especially when there is a very frustrated customer and a hard to find problem....  i always try to caveat at the very beginning of the conversation that i am NOT upset with them, but i am frustrated at the lack of a solution to the problem.  most get it - a few still take any complaint about non-working software, billings, etc. as personal affronts.

    that's too bad... it puts a whole nuther dynamic into the equation.

    Is GlowNZ back yet?

    by edrie on Mon Dec 12, 2011 at 11:15:18 PM PST

    [ Parent ]

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