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View Diary: Call centers: The sweatshop of the modern era (132 comments)

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  •  I have worked (12+ / 0-)

    at both politically progressive and corporate call centers, too.  We were not naive to think that even if some concessions were made up front that if anyone ever tried to organize that we wouldn't see the street the next day.

    Call centers are trenches.

    I will vote for Obama, and every Democrat I can vote for, in 2012.

    by Food Gas Lodging on Sun Jan 08, 2012 at 06:04:27 PM PST

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    •  I am hoping my current job... (8+ / 0-)

      ...is my last call center job.  I could really do with a change of environment.  There's something unnerving about being tied to a phone all day.

      I started a blog. It's still a work in progress but if you're interested, come on by. Dawn of Ambivalence

      by DawnG on Sun Jan 08, 2012 at 06:29:45 PM PST

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      •  We used to call it (10+ / 0-)

        the 'head chain' because we had to keep the headsets on at all times.

        At my last call center job, I started on day 1 giving myself exactly 2 years to find a different job that no longer chained my head to a desk.

        Almost exactly 2 years later, I said goodbye to call center work (forever I hope).

        I will vote for Obama, and every Democrat I can vote for, in 2012.

        by Food Gas Lodging on Sun Jan 08, 2012 at 06:36:54 PM PST

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        •  I have been doing it for almost..... (5+ / 0-)

          ....15 years.  And I actually enjoyed it through most of it.  I like talking to people and helping people without having the face to face contact or hands on work.   I've been really lucky.  But it's just getting old.

          I dont' know what I want to do after this, but I know I would like to do something different.

          I started a blog. It's still a work in progress but if you're interested, come on by. Dawn of Ambivalence

          by DawnG on Sun Jan 08, 2012 at 06:46:07 PM PST

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        •  I used to call my cubicle a playpen (5+ / 0-)

          and my headset was the umbilical cord because we were treated like babies. I started out in cs in the early 90s before all the 'evil' software companies devised ways to watch your every action on the phone and computer screen.

          I loved doing it then. I could stay on the phone as long as it took to help a customer and didn't have to explain to a supervisor that it was none of their business as to why a woman in her reproductive prime had to go the restroom so many times during a shift.  

          And don't get me started on the pay......(left cs in 1998 making $15/hr came back to the field 10yrs later and was offered $9.50 to do 10x more calls and expected to offer quality customer service. Hah!)

          I hope to goddess I never have to get another phone center job in my life. They now longer want experience, they want a warm body who can take at least 6mos of abuse. The turn over rate is high in this field for very good reasons.

          "You cannot be serious?" ~ John McEnroe, 1981

          by dtruth on Sun Jan 08, 2012 at 07:47:00 PM PST

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