Skip to main content

View Diary: Call centers: The sweatshop of the modern era (132 comments)

Comment Preferences

  •  Don't know Sitel (0+ / 0-)

    But you're correct in that 25% is low.  A number that low would be expected for a mature call center w/ a mature product/solution they're backing.  Things like hospital, bank or credit union call centers commonly have lower %'s.  

    However, for Sitel who are professional outsourcers for call centers I'd say it is higher.

    There are some tactics however that I counsel my clients toward and might be the case for this location of Sitel.  That is to locate a call center in smaller towns that are primarily industrial or agricultural w/ little to no commercial.

    A call center job is viewed as a white-collar office job to most outsiders and therefore you can find a workforce in such places who has few choices of similar work and often will stay regardless of the environment.

Subscribe or Donate to support Daily Kos.

  • Recommended (151)
  • Community (71)
  • Baltimore (68)
  • Bernie Sanders (49)
  • Freddie Gray (38)
  • Civil Rights (38)
  • Elections (28)
  • Hillary Clinton (27)
  • Culture (24)
  • Racism (23)
  • Labor (20)
  • Education (20)
  • Law (19)
  • Rescued (19)
  • Economy (19)
  • Media (19)
  • Science (16)
  • 2016 (15)
  • Politics (15)
  • Barack Obama (14)
  • Click here for the mobile view of the site