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View Diary: Productivity...Good or Bad? (27 comments)

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  •  Thirty or so years ago, (2+ / 0-)
    Recommended by:
    marina, nicolemm

    my boss and I discussed how we could off-load a not insignificant portion of our jobs to a computer and then we could work fewer hours.  Employers had a "better idea."  With computers, each employee could handle a larger volume of work.  Like 100% more.  My assessment was that 20% more was the maximum to retain the quality.  Not any mystery to me how US financial services created the Great Recession.

    •  That "extra" 20% is the buffer needed to (1+ / 0-)
      Recommended by:
      Marie

      handle the little brush-fire problems that crop up throughout the day. Successfully handling those problems is what gives a business the appearance of professionalism, of knowing what they are doing.

      -- We are just regular people informed on issues

      by mike101 on Sun Jan 29, 2012 at 05:25:30 PM PST

      [ Parent ]

      •  We had that sort of 20% built into our (0+ / 0-)

        jobs back then.  For those like me that were highly skilled and were unwilling to compromise quality, we had to work longer hours.  One anecdote (and I have many like this), a younger employee (maybe eight years experience), once confronted me with "what did you see in the XYZ account that Bill and I missed?"  She and not I recalled that a year or so earlier she had consulted with me on the account because her supervisor Bill was out of the office and that I had recommended that she pass on the it.  She and Bill went with it and it blew up and even in their post-loss analysis couldn't find where they had erred.  I flipped through a few pages of the file and could only say that it was in the file, and unfortunately I couldn't spare the time to fully analyze it.  Don't know if they accepted questionable information as fact, didn't properly weight the information, and/or didn't synthesize it well enough.  However, as an analyst in a more computerized world, she hadn't developed that extra sense that all analysts had back in the day.      

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