Skip to main content

View Diary: Bundle or Nothing: Big Telecoms ENDING Universal Phone Service (306 comments)

Comment Preferences

  •  Think that's bad? I've still got dialup. (11+ / 0-)

    No one has bothered to put up lines around here that'll carry high speed.  Not the phone company.  Not the cable company.  Sure, Sen. Kohl set aside some stimulus money to get my area affordable high speed.  Frontier Communications even left some Oregon Trail quality ruts through a couple hundred feet of my back yard to put up the new cables.  But, as is typical for those money grubbing whores, when the money ran out, they quit.

    I've got a really shitty phone connection to start with.  When it's either very windy or very cold I can barely understand someone through the static.  As for this computer, my service drops me about every ten minutes.  I have an underground phone line so it's not because of anything happening here.  

    I keep getting junk mail from Hughes Net but a satellite disk hookup costs around $60 a month.  My house is under a canopy of 90 foot pines anyway so it doesn't matter that I can't afford that on my disability pay.

    Even my (R) congresscritter admitted at a local listening session that no new innovation--not wind power, not fiber optic lines--makes it to the general public without some government funding.

    Never meddle in the affairs of cats, for they are subtle and will piss on your computer.--Bruce Graham

    by Ice Blue on Mon Apr 16, 2012 at 08:25:18 AM PDT

    [ Parent ]

    •  re: Frontier (8+ / 0-)

      Just after Frontier acquired our service area from Verizon, they decided to switch our neighborhood from an old analog carrier system to digital, and that's when the fun began.

      We rarely had a month where we didn't lose dial-tone for at least 2 or 3 days (we were getting automatic credits for lost service without even requesting them some months).

      It got to the point in January where we couldn't even call in to Frontier for service. Fortunately we had numbers for the local techs, who've been great, because when we'd dial the repair number for Frontier, we'd get the fiber repair department (we're not on their fiber). They'd forward our call to telephone repair, and the call would get dropped after 10 minutes or so on hold.

      The next outage in February, I couldn't get a response from repair at all. WHen I finally made it through the menus, I got stuck on hold for over 45 minutes. I decided to try placing a repair order on line (we have satellite internet). I got to the ended of the sign-up and entry, and it told me to call in my request.

      So I finally wrote a long email to the WA State Utilities and Transportation Commission. Within a few days, I had the service supervisor for our region calling me and giving me his phone number, he assigned a tech to work on our problems until they were fixed, the tech found a bunch of things that needed repair and rebuilding, and our phone service has actually worked for several months now, even with rain and spring runoff (which was a killer in the past).

      I would guess your state has a similar regulatory body, and I'd suggest finding their address or phone number and filing a complaint about quality of service.

      Frontier seems to be a screwed up company in some regards (their own phone systems for one thing), but I have to say their call center people are infinitely better than Verizon's when you can reach them, and the local people are all very good too once they become aware of a problem.

      It's never too late to have a happy childhood - Tom Robbins

      by badger on Mon Apr 16, 2012 at 08:56:24 AM PDT

      [ Parent ]

      •  Most companies do have constant spats (8+ / 0-)

        between customer service and their techs.  My cable TV line once dropped dangerously low over the road.  A passing garbage truck finally snapped it three days after my first report.  When the tech dude finally got here, he said he never heard about it.  Boy, was he pissed.  He said he was going to tell his foreman about the blatant safety hazard and someone was in big trouble.

        We had a wind storm last year that took out power to half the county.   There was no getting through to a live person at company HQ.  I just took my dog and hoofed it through the woods so I could eyeball up and down a couple of access roads, and then told the crews in person where I saw downed lines.  That apparently saved them quite a bit of time.  

        And I've gotten so much guff from everyone's customer service department that I've practically got Wisconsin's consumer complaints department on speed dial.  

        Never meddle in the affairs of cats, for they are subtle and will piss on your computer.--Bruce Graham

        by Ice Blue on Mon Apr 16, 2012 at 09:48:25 AM PDT

        [ Parent ]

      •  Frontier BLOWS (1+ / 0-)
        Recommended by:

        They made  all these promises when expanding into WV and didn't keep them.

    •  How far back into the back country do you live? (1+ / 0-)
      Recommended by:

Subscribe or Donate to support Daily Kos.

  • Recommended (148)
  • Community (68)
  • Elections (34)
  • Media (33)
  • Trans-Pacific Partnership (31)
  • Environment (30)
  • 2016 (29)
  • Culture (29)
  • Law (29)
  • Civil Rights (28)
  • Barack Obama (25)
  • Science (25)
  • Hillary Clinton (24)
  • Climate Change (23)
  • Republicans (23)
  • Labor (23)
  • Economy (20)
  • Marriage Equality (19)
  • Josh Duggar (19)
  • Jeb Bush (18)
  • Click here for the mobile view of the site