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View Diary: Tonight I finally got the chance to apologize to the cashier I F-Bombed (125 comments)

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  •  Not absurd at all, a truth if you've ever (0+ / 0-)

    worked in retail, and been a person of color, a woman, LGBT.  Been there, seen it, been the recipient of it, and all from customers who think it's their right to foist their views or curse out captive employees.  For any business, cursing someone is abuse (staff to staff, staff to customers, customers to staff, customers to customers, etc).  Cursing someone can constitute criminal assault.  That you seem unaware of that is a threat to your continued employment in most businesses.

    I have banned customers and sanctioned employees.  Having abusive F-Bombing customers is as much a threat to good business order as crappy employees.  If you owned a business, you would know that.  If you owned a business you would also know that there is an actual business cost in replacing employees - it costs us money, more money than the diarist probably spends in a year.  

    But money or profit as the single most important driver, as you glibly suggest, is never the preeminent reason for all decisions by any ETHICAL business owner or manager.  It has not been, and is not now, the only reason I make business decisions or counsel others on how to integrate values based business decision making into traditional business models.  It is, however, a curious position for you to take as someone who writes on a progressive blog, a solely profit focused position Mitt Romney would agree with, but not me.

    "Out of Many, One." This is the great promise of our nation -9.75 -6.87

    by Uncle Moji on Sun Apr 29, 2012 at 06:07:31 PM PDT

    [ Parent ]

    •  Cursing is not de facto abuse. (0+ / 0-)

      And it certainly wasn't in the context of THIS INCIDENT, which you're utterly ignoring.  He didn't call her names or threaten violence of anything of the sort.  Stop trying to inflate this into a hate crime, it's making you look absurd.

      Again, you're completely distorting the situation and what I said to make a point that isn't relevant. Should a business owner not allow abuse of his employees by customers?  Absolutely, but this situation in no way constitutes abuse and you know it.  Dropping an f-bomb is not abusive language in and of itself.

      I know plenty about how business works, thank you very much, and "the customer is king" is one of the fundamental truisms of the business world.  And that means, yes, customers get the privilege of talking about their politics or religion or whatever that employees do not.  There's nothing un-progressive about that policy.  I certainly wouldn't want anyone voicing obnoxious conservative opinions at my customers in my business while they're on the clock for me.

      •  Dropping the F-Bomb is abuse (0+ / 0-)

        ask your employer, ask your HR department, if you cursed at another worker or your boss or a customer, would you be sanctioned?  YES!  Look in your employee handbook.  Read what causes "disciplinary action up to and including termination of employment".  If you don't think angrily saying "F*ck You" to your boss or another worker or a customer because you don't like their discussion of politics will get you into trouble, well, please, feel free to try it.  Really.

        You clearly have never run a business or been in labor or employee management.  You recite ridiculous "customer is king" memes as if that's the way business really functions.  

        It is obvious you have never had the actual power to fire employees or ban customers or report to a Board of Directors, or a CEO, or a COO, or a CFO,  because you don't know the metrics that cause a sanctions trigger to be pulled on either the employee or the customer.    

        The diarist made a mistake.  The cashier made a mistake.  Neither really apologized to the other.  That's mostly how it works.  The cashier isn't trying to get the diarist to forgive her.  The diarist is pathetically looking for absolution or recognition or acknowledgement from the cashier he cursed at, and is mad that she's not helping him!  Boo hoo.

        Sad.  All the way around, sad.  And you add nothing to the conversation but ridiculous memes from someone who clearly has never been in a position of authority and responsibility or power to deal with this kind of regular employment/customer relations BS.  You're the kind of big talking employees or customers who stir the pot and know almost nothing.  All "...sound and fury. Signifying nothing". I've pulled guys like you into my office too, and it's never pretty.

        "Out of Many, One." This is the great promise of our nation -9.75 -6.87

        by Uncle Moji on Mon Apr 30, 2012 at 04:54:14 PM PDT

        [ Parent ]

        •  He didn't say "Fuck you," (0+ / 0-)

          so you're misrepresenting what happened.  In other words, lying.

          He used the word "fucking" in a phrase about going to talk to her manager.  It was crude, yes.  But not abuse.  The f-bomb and multiple meanings and uses in different contexts, and you're blanket attempt to define it as you are is the real abuse... of language.

          No, cursing at a fellow employee wouldn't necessarily be sanctionable.  But even so, as I have noted that's talking about employees.  And in the context of employee to employee behavior, there are completely different rules.  That an employee may not be allowed to curse while on the job is utterly irrelevant to whether or not a customer using a curse words is somehow abusive.  Your analogy is so flawed as to be useless.

          You clearly have never run a business or been in labor or employee management.  You recite ridiculous "customer is king" memes as if that's the way business really functions.  
          LOL, you're completely, utterly wrong.  I have and I am.  In fact, I've even been an HR manager.  So yes, I know exactly what I'm talking about.  You, however, do not.
          The diarist made a mistake.  The cashier made a mistake.  Neither really apologized to the other.  That's mostly how it works.  The cashier isn't trying to get the diarist to forgive her.  The diarist is pathetically looking for absolution or recognition or acknowledgement from the cashier he cursed at, and is mad that she's not helping him!  Boo hoo.
          I agree with you, mostly.  However, you are being very unfair about the intentions of the diarist, extrapolating far beyond the information given to paint him as negatively as possible.  Yes, he was hoping for more acknowledgement from the cashier.  So what?  Does anyone make an apology and not hope for a positive response from the person?  No, of course not.  But he didn't rescind the apology when he didn't get that, he hasn't retracted anything with us and said he doesn't regret what he did.
          Sad.  All the way around, sad.  And you add nothing to the conversation but ridiculous memes from someone who clearly has never been in a position of authority and responsibility or power to deal with this kind of regular employment/customer relations BS.  You're the kind of big talking employees or customers who stir the pot and know almost nothing.  All "...sound and fury. Signifying nothing". I've pulled guys like you into my office too, and it's never pretty.
          Huh?  Talk about all sound and fury, signifying nothing--this entire paragraph is empty piffle meant to just insult me rather than make any coherent point.  Sorry, it doesn't fly.  You truly do not know what you're talking about, you've demonstrated it in every post you've made.  That's the epitome of failing to contribute, as your only purpose here has been to try and shame the diarist over something that isn't worthy of it.  

          The last sentence is also hilariously nonsensical.  Considering my entire perspective is that an employee needs to be on his best behavior while on the job and can be censured by his employer for things customers wouldn't be, why would I ever have been "pulled into an office" for such "unpretty" things?  I hate to pop the fantasy bubble you've made about me, but I have an exemplary record and 10-year record of advancement with my employer.  So nice try, but you've only just shown again that you're utterly clueless. :)

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