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View Diary: No, I Can't Rate You a "5"!!: The Proliferation of Meaningless, Aggravating Customer Surveys (60 comments)

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  •  Supermarket chains have a problem. (6+ / 0-)

    Some use management techniques which purposely create an atmosphere of apathy, job insecurity, and low morale in their employees. This is to assure high turnover for low wage positions, avoiding having to promote to full-time and pay benefits and pensions. Kossack Lightbulb has talked about this in several of his "Confessions of a Retail Worker" diaries.

    A small, Maine chain was bought out a couple of years ago by a European concern and what was once one of the top Maine companies to work for has now turned into a quagmire of low morale, diminishing selections, and poor customer service.

    The large chain I shop at, on the other hand, clearly promotes high morale, probably pays better than the other, and clearly wants people--especially the folks like the deli, meat, fish and grocery/produce managers--to stay a long time.

    Every time I have a problem like the one you had, I try to remind myself that that behavior comes from the top down and cut that employee some slack.

    Santorum: Man on Dog; Romney: Dog on Car. Ren and Stimpy: Dog on Cat

    by commonmass on Mon Apr 30, 2012 at 08:36:33 AM PDT

    [ Parent ]

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