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View Diary: No, I Can't Rate You a "5"!!: The Proliferation of Meaningless, Aggravating Customer Surveys (60 comments)

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  •  I know people who work in small shops (3+ / 0-)

    They know their regulars by heart, and if anything happens to them, they do everything they can to smooth things over.
    If you have a good product, and good customer service, you don't need the survey. The amount of business you get will show whether or not things are going well.

    "He who fights monsters should see to it that he himself does not become a monster. And if you gaze for long into an abyss, the abyss gazes also into you."

    by Hayate Yagami on Mon Apr 30, 2012 at 09:33:54 AM PDT

    [ Parent ]

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