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View Diary: No, I Can't Rate You a "5"!!: The Proliferation of Meaningless, Aggravating Customer Surveys (60 comments)

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  •  Worse yet (1+ / 0-)
    Recommended by:
    cassandracarolina

    Employees being punished for being low on the number of surveys completed/returned by customers they've helped.

    People with hatred in their hearts never live up to their full potential. It's very sad.

    by Nelsons on Mon Apr 30, 2012 at 11:38:05 AM PDT

    [ Parent ]

    •  It's sickening that employees have to grovel (1+ / 0-)
      Recommended by:
      brae70

      to get customers to fill our evaluations in the first place, much less seeing experienced and capable old-timers having to explain that they need to get a "5" rating. Companies that put their employees in this position are already heading down a slippery slope. They're alienating their customers and their employees.

      Some drink deeply from the river of knowledge. Others only gargle. -- Woody Allen

      by cassandracarolina on Mon Apr 30, 2012 at 11:42:07 AM PDT

      [ Parent ]

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