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View Diary: No, I Can't Rate You a "5"!!: The Proliferation of Meaningless, Aggravating Customer Surveys (60 comments)

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  •  It's the same with USAA (3+ / 0-)

    Really reasonable insurance rates and a 30 day grace period on credit card payments.  

    Prior to USAA I had a credit card with BofA, and they would asses a late charge if the payment didn't arrive by noon on the due date.  

    When I switched to USAA, I set up online payments, but didn't realize it was a two-step process.  Consequently, a week after my first payment was due, I get a letter from them saying they hadn't received the payment.  I called and apologized to the customer service person.  She said, "Oh, don't worry about it.  You have a 30 day grace period.  There's no penalty."  My jaw hit the floor.

    To believe that markets determine value is to believe that milk comes from plastic bottles. Bromley (1985)

    by sneakers563 on Mon Apr 30, 2012 at 12:23:52 PM PDT

    [ Parent ]

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