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View Diary: Anti-union, pro-nursing-home-owner thugs threaten students at rally for striking workers (69 comments)

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  •  And they still try to rip off their customers. (6+ / 0-)

    A friend of mine died in a nursing home last January.  The care there was quite good, but ...

    We were told that day by the business manager -- who was quite nice, and seemed to believe it -- that we would get a reimbursement for the last prepaid six days of room and board for the month in "four to six weeks."

    Cut to months later.  No reimbursement.  Over the next few months we literally called and went to the office in person to ask about the reimbursement six or seven times.  All we were told was that it had been "submitted to corporate" -- (when they bothered to return our calls at all, which was maybe once).

    It was clear that the Cathedral Rock corporation didn't feel it had to pay us back the money it owed us (even though when we owed it money we were, of course, expected to pay it on time).

    Finally, we were fed up.  We hand-delivered a letter saying that our patient and nice approach obviously wasn't working, and that if we didn't get our reimbursement plus interest within three weeks, we WOULD:  

    1.  File a complaint with the NM/Souther CO Better Business Bureau;  

    2.  File a complaint with the new Federal Consumer Protection Bureau (thanks Elizabeth Warren!);  

    3.  Write about our negative experience on any website where people could leave review and ratings of nursing homes;  

    4.  Contact the local papers -- who, a few years ago had written series' of articles on questionable practices by Cathedral Rock which led to some of their nursing homes almost being shut down;  and

    5.  Write a diary about our experience on DailyKos, giving the contact information for Cathedral Rock so activist readers could voice their opinions of its business practices.

    At that the director really went into panic mode and apparently finally had to beg "corporate" to overnight us the check -- which we actually did receive, plus interest, two weeks later.

    Typical corporate America:  "Give us your money, but when we owe you ... tough."

    •  My parents are terrified of having their (1+ / 0-)
      Recommended by:

      bank accounts emptied by nursing homes who have access to their accounts. They cashed out their 401k's and other incomes and keep it in cash, literally, in a safe.

      No Jesus, Know Peace

      by plok on Sun Sep 16, 2012 at 10:20:42 AM PDT

      [ Parent ]

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