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View Diary: T-mobile customer service (41 comments)

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  •  If it makes a difference (2+ / 0-)
    Recommended by:
    suesue, ladybug53

    Virgin is the company my Assurance Wireless free phone service is through. This is the service with 250 minutes free plus a free phone for people who are on food stamps, who's kids get free lunch or are under income requirements. I'm not sure if they donate the minutes and phones or if they government pays them a discounted rate or how it works.
    I've called customer service a few times and they were always helpful, but that was Assurance not Virgin specifically.

    "Madness! Total and complete madness! This never would've happened if the humans hadn't started fighting one another!" Londo Mollari

    by FloridaSNMOM on Thu Nov 15, 2012 at 01:08:26 PM PST

    •  Government pays them. (3+ / 0-)
      Recommended by:
      FloridaSNMOM, JesseCW, suesue
    •  It is not government funded. (1+ / 0-)
      Recommended by:
      FloridaSNMOM

      From a comment in another diary:

      Did you know that the program you refer to is funded by
      telecom companies, not by taxes? The free cell phone program started under President George Bush, with grants from an independent company created under President Bill Clinton. Those are facts.

      As a 30-year telecom industry professional, I was a consultant for the FCC from 1982-1986. The Lifeline program originated in 1984, during the administration of Ronald Reagan; it was expanded in 1996, during the administration of Bill Clinton; and its first cellular provider service (SafeLink Wireless) was launched by TracFone in 2008, during the administration of George W. Bush.http://web.archive.org/...

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