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View Diary: T-mobile customer service (41 comments)

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  •  I have a transcript (4+ / 0-)
    Recommended by:
    suesue, Vatexia, ladybug53, FloridaSNMOM

    of a long text chat I had with them this week.

    I was going to post it as a Diary, because it simply highlights "dumb".

    One of the reasons I am considering leaving is the $20 PER LINE after a suspension ... One of those lines only costs $5 per month ... Four months fee for re-connecting it is stupid beyond belief, and it may cost them this eight year customer.

    I don't care either way.

    I hope that the quality of debate will improve,
    but I fear we will remain Democrats.

    by twigg on Thu Nov 15, 2012 at 01:13:02 PM PST

    •  T-Mobile USA formed in 2002 (0+ / 0-)

      cant be 12 years as diary claims. IT wasVoiceStream Wireless in 2001, when sold to a german company who then named it T-Mobile in 2002.

      The name T-Mobile did not exist 12 years ago.

      I have T-Mobile, $60 a month unlimited everything. Been with them since 2005. I'm not on a credit plan so if I dont pay every month they will disco.

      Since I recently upgraded to a droid, I am familiar with all the T-Mobile USA payment plans, none of this story about $575 makes sense. Claiming someone went over on minutes...... to the tune of over $500 is not believable.

      FDR 9-23-33, "If we cannot do this one way, we will do it another way. But do it we will.

      by Roger Fox on Thu Nov 15, 2012 at 05:16:30 PM PST

      [ Parent ]

      •  Yes, it is entirely possible (2+ / 0-)
        Recommended by:
        ladybug53, FloridaSNMOM

        I was a Voice Stream customer and now a T-Mobile customer.  My family plan had us sharing 1200 minutes.  Some months we'd go over and the result was a really big bill.

        Rather than T-Mobile suggesting we switch to the newer plans that offered unlimited minutes, they let us keep going over our minutes and racking up big bills.

        I'm still a customer, but have not experienced any customer service with them.

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