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View Diary: Help! What Do I Do About My Bad ISP? (40 comments)

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  •  Does your ISP own the Telephone Company? (3+ / 0-)
    Recommended by:
    TheFatLadySings, phonegery, Avila

    Having no long distance for that long should trigger action from Emergency Services.

    "If you tell the truth, you won't have to remember anything", Mark Twain

    by Cruzankenny on Fri Nov 23, 2012 at 07:48:42 AM PST

    •  I believe so. They ARE the telephone (1+ / 0-)
      Recommended by:
      Avila

      company. When something goes down, it just stays that way. Complaints take months to resolve.

      We actually, ARE emergency services. I have no idea what to do other than to ask Congressman Lujan to take some sort of federal action.

      And even though it all went wrong I'll stand before the Lord of Song with nothing on my tongue but Hallelujah! -Leonard Cohen .................@laurenreichelt

      by TheFatLadySings on Fri Nov 23, 2012 at 07:55:28 AM PST

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    •  And by "we" I mean the County. (2+ / 0-)
      Recommended by:
      buddabelly, Avila

      The County provides EMS services.  Geographically, we are the size of MA with about 41,000 in population. We have two offices. Service was down in the northern office for about three weeks. Then it went down in the southern office for over a month.

      It's really frustrating to run a case management office in a clinic without long distance service. Why is this legal? Why doesn't anyone seem to care that its legal?

      And even though it all went wrong I'll stand before the Lord of Song with nothing on my tongue but Hallelujah! -Leonard Cohen .................@laurenreichelt

      by TheFatLadySings on Fri Nov 23, 2012 at 07:58:23 AM PST

      [ Parent ]

      •  Have you tried your State's Public Services (4+ / 0-)

        Commission?
        This ISP serves mostly rural areas and often they are given a franchise by the Public Services or whatever regulates your State utilities. They are given this Franchise/Monopoly in order to provide a service to low density populations that could not provide enough clients if there were more providers.
        Oftentimes they get low interest loans from the Rural Electric Cooperative. These loans are usually collateralized with the infrastructure of the provider.
        If your provider is letting their quality of equipment become old and marginalized, the REC would want to know, as that is what backs their financing.
        The Public Service Commission should be interested because they are on the hook for giving a monopoly, which is based on a certain level of performance.

        "If you tell the truth, you won't have to remember anything", Mark Twain

        by Cruzankenny on Fri Nov 23, 2012 at 08:13:02 AM PST

        [ Parent ]

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