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View Diary: Man denied service at Louisiana Subway for offense of being Muslim (504 comments)

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  •  Associations are strong (2+ / 0-)
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    Chitown Kev, DruidQueen

    It may not be fair or supportable, but people make emotional associations based on appearance and ideas.  People see Amish as gentle and non-threatening, so their differences are respected.  People associate the appearance and garb of bin Laden and other jihadists with their ideas and actions.  It's hard to break that.

    •  Now that's a fair thing to say (13+ / 0-)

      That's still no excuse to deny them service, though.

      That's against all kind of laws not to mention company policy.

      The "customer" is always right. In this case the customer was assimilated enough to pay for a sandwhich at a Subways.

      Barring anything that would cause a disturbance to my other customers (a physical fight with the wife, etc.) there's no need to trat this man as anything but a customer.

    •  It is, as an unfortunate fact of human psychology, (7+ / 0-)

      easy to make negative associations, and it takes work to dissolve them.  But someone who manages a business has to be able to at least put their reactions on hold and deal with customers who have mild differences and are not causing any trouble.  

      A head scarf, a long beard, a cap on the head -- those are really mild differences.  Really.

      Someone suggested the manager be fired, and I can understand that, because being refused a chance to buy food is so excluding, so rejecting, defines you so much as an alien, unwanted person who can't count on access to even basic needs.  And it echoes the long history of segregation in the South.

      But I think CAIR has a better idea, as described in the diary -- have the manager go through sensitivity training.  If well done, ST includes FACTS and PERSPECTIVE.  LEt the manager know something about how many thousands of Muslims have lived in the US for generations, as ordinary, law-abiding, Muslim Americans.  And what a small percentage of Muslims world-wide are jihadists.  Let him/her hear what these kind of incidents feel like from the other person's perspective.  Reduce fear and establish empathy.   And, of course, let him/her learn about the law and what's required if you run public accomodations.

      I wonder if CAIR runs or recommends sensitivity training courses.

      Also -- what should we be doing?  Contacting Subway nationally?  the police involved here?  SUggestions??

      --------------------- “These are troubling times. Corporation are treated like people. People are treated like things. …And if we ever needed to vote, we sure do need to vote now.” -- Rev. Dr. William J. Barber

      by Fiona West on Thu Nov 29, 2012 at 03:58:08 PM PST

      [ Parent ]

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