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View Diary: Is customer service dead? (61 comments)

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  •  It is definitely dying. (5+ / 0-)

    I just attempted to contact Sears this morning through both Facebook and Twitter hoping to get someone to fix  problem I have with an order. I got a quick response on both networks to email them my info so they could help, which I did right away, but ever since crickets. Not even an email that said thanks we got your email and will get back to you asap.

    The problem is an order I placed online on December 3rd. 3 items shipped and I have already received them,  but 2 have no shipping info since that day. I received an email on Dec 4th that said they were ready for store pickup, went to the store, no items. I talked to someone on the phone last week, they said wait 24-48 hours. I called this morning, they said to wait 24-48 hours. I said that is unacceptable, they said too bad. After that I did live chat online, and that person said to wait 7 days for them to "investigate" the problem. All I want is to be able to get my stuff delivered, to be able to go get it, or my money back. So simple, yet they can't even do that.  

    This is a very timely post for me!

    Don't look at me in that tone of voice. Dorothy Parker

    by kirbybruno on Thu Dec 13, 2012 at 01:50:08 PM PST

    •  Noted. I recall a problem with a Sears rebate on (1+ / 0-)
      Recommended by:
      kirbybruno

      an appliance I purchased. You know the one. You send all the documentation that they require to get your $50 bucks, and then 8 to 10 weeks later you have to remember to pester them for the money that they owe you.

      •  A good experience. (0+ / 0-)

        I bought a set of Cooper Tires that had a $50 rebate. Filled in the paperwork, mailed it, and in less than 30 days I received the rebate. On the other hand, I'm still waiting (2 years +) on a $100 rebate from HughesNet.

        A waist is a terrible thing to mind.

        by edg on Thu Dec 13, 2012 at 03:39:25 PM PST

        [ Parent ]

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