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View Diary: Is customer service dead? (61 comments)

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  •  Dell is amazing (5+ / 0-)

    They've given me hours of time to diagnosis problems. They sent out a technician to install a replacement graphics board when I couldn't figure it out. I always get a technician when I call.

    BTW, you can easily take the scooter case to small claims. The local store will have to pay.

    •  Good to know about Dell. I'm actually (2+ / 0-)
      Recommended by:
      Mr Robert, Oh Mary Oh

      looking at getting a new laptop.

      I eventually resolved the scooter/diaper pail problem, but it took several phone calls to get there.

      •  I recommend that you steer clear of HP (3+ / 0-)
        Recommended by:
        Catte Nappe, IADave, greengemini

        They have started routing inbound calls to a group called
        "SmartFriend Services" instead of the free tech. support. And, if you give them a credit card you will be charged in spite of the fact that the rep. may lead you to believe that you won't if the problem is HP's fault.

        They charged me around $80 to tell me that my LCD monitor needed to be replaced under their warranty. Well, I went ballistic and kept calling them back over several days and they finally issued a refund.

        Too bad because at one time HP had very good technical support.

        The only trouble with retirement is...I never get a day off!

        by Mr Robert on Thu Dec 13, 2012 at 04:09:09 PM PST

        [ Parent ]

        •  HP has been awful since the double whammy (2+ / 0-)
          Recommended by:
          IADave, Mr Robert

          of Carly Fiorina and then/now Meg Whitman - both of whom were far too intent on feeding their greedy little egos to mind the business they were supposed to be running.

          At this time and for the foreseeable future, I wouldn't consider buying an HP anything. (Least of all a printer or a scanner, both of which Epson and Canon do far better with.)

          If it's
          Not your body,
          Then it's
          Not your choice
          And it's
          None of your damn business!

          by TheOtherMaven on Thu Dec 13, 2012 at 06:19:35 PM PST

          [ Parent ]

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