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View Diary: This week in the War on Workers: Fast food workers are underpaid, poorly treated, and fighting back (43 comments)

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  •  11 bucks an hour. (8+ / 0-)

    It's not complicated.

    We need the biggest minimum wage hike in history.

    We can have a three year phase in.

    If it had been the lynchpin in 2010, we would not have lost the House.

    We can win the House back with it in 2014.

    This place needs a PVP server.

    by JesseCW on Sat Dec 15, 2012 at 11:16:27 AM PST

    •  Consequences (0+ / 0-)

      Sure, let's just ignore all the consequences that would have...

      •  You mean, like more jobs? Strengthening Social (1+ / 0-)
        Recommended by:
        Mary Mike

        Security?

        You mean...like...fewer people unable to afford a place to sleep?

        A big jump on shrinking the wealth gap?

        If we had a three year phase in, and started in 2015, that means we're talking 2018 by the time it's fully implemented.

        That would mean it would be no higher than it was in 1968.

        This place needs a PVP server.

        by JesseCW on Sat Dec 15, 2012 at 12:01:49 PM PST

        [ Parent ]

        •  Maybe not more jobs in fast food. (0+ / 0-)

          The fast food industry is quite price sensitive and there are obvious opportunities for major reductions in labor in most outlets.

          There is little reason to have people at the front counter taking orders/money when it can all be done more easily via apps on phones (or kiosks for those that may not have a smart phone or may not frequent a place often enough to bother to download an app/find the web site).

          This would benefit the customer as well:

          • Pay by credit card with one click along with placing the order.
          • No lines to wait to order.
          • Placing one of their "standard" orders with one button push.
          • Order would be placed correctly (no "oh, I asked for 'no onions' or forgetting to ask for 'no onions').
          • Easier ordering for a family/group where each person's order could be segregated during the ordering process so it's easier to keep track of "two large fries, three onion rings - or was it three large fries, two onion rings".
          • Opportunity to take advantage of targeted offers specific to the individual consumer's profile/history.
          • Ability to place the order before arriving and, with GPS tracking, actually have the order ready almost immediately up on the consumer's arrival (using predictive models of traffic, current traffic information, and consumers location/speed).
          • Eliminating the need to talk to an employee whose English language skills make effective communication difficult.

            Although this seems inevitable to me, increasing the minimum wage will only accelerate adoption of such technologies. A combination of the trend of ever cheaper technology coupled with a trend of increasing labor costs will drive businesses to move more quickly.

            I rarely eat at fast food outlets now, but when I did, I craved an automated ordering solution because I'm more tech savvy than most. However, the ubiquitous presence of smartphones coupled with more and more people becoming comfortable with technology lead me to hope retailers will finally get this right even if it took an increase in minimum wage to get the ball rolling. Sadly, it will however result in fewer low skill jobs.

          •  There was a big effort a few years back (0+ / 0-)

            to replace the person at the counter with a kiosk.

            It failed.  Customers don't like it.  They don't like your shit, they go somewhere else.

            Reality is that when you increase minimum wage, the people flipping burgers then have the cash to buy a burger.

            The principle isn't much different than Ford paying workers enough to buy his cars.

            This place needs a PVP server.

            by JesseCW on Sat Dec 15, 2012 at 04:58:22 PM PST

            [ Parent ]

            •  Times change as younger, more technological... (0+ / 0-)

              ...savvy consumers increasingly dominate the landscape and as the Luddites see the benefits that the more flexible and insightful customers enjoy by using technology.

              I don't expect that the "order in person" option will completely go away for a long time - just that as other more efficient and consumer friendly options become available, the demand for "in person" order takers will decline and therefore fewer "order takers" will be employed - much as there are far fewer folks employed as telephone operators than there were fifty years ago even though call volume has skyrocketed.

              The kiosk in the store doesn't add nearly as much value to the consumer that ordering by smartphone does so assuming that because kiosks were not popular, smartphone ordering will not be is not logical.

              In the area I live, major supermarkets all have "self serve" check stands available -- and I've not used a "full service" check stand in probably two or three years at those stores. And they are adding, not eliminating self serve check stands over time. Sometimes the lines are longer at the self-serve check stands than the conventional ones. Admittedly, I live in a technical savvy area, but the area has historically been a harbinger of things to come.

              When ATMs were first introduced, many people were not comfortable with them and continued to utilize tellers. However, ten or fifteen years later, most of those reluctant people had embraced the ATM for its convenience.

          •  it's not just about the food (0+ / 0-)

            Even the most mechanized fast food joint is not just about the fast food.  People actually like interacting with the staff, even if it's only a fleeting encounter.

      •  I think bc means consequences TO KLEPTOCRATS. (0+ / 0-)

        A "readjustment" of even a minor part of the power of wealth would cause untold reductions in the sale of home car elevators and "water features." And a precipitate drop in the "value" of mansions. And please, Jesus, don't let it happen, an increase in the uppityness of The Help.

        The horror! The horror!

        "Is that all there is?" Peggy Lee.

        by jm214 on Sat Dec 15, 2012 at 01:32:46 PM PST

        [ Parent ]

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