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View Diary: Wendy's Cuts Employee Hours To Evade ObamaCare; Asking To Lose Business? (180 comments)

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  •  By contrast... (24+ / 0-)

    A Whataburger failed to honor an advertised deal. I sent an email to their HQ and got a call within 30 minutes from someone pretty high up with an apology. A few days later I got a bunch of coupons for five free burgers. Been going there ever since. What a difference in competence.

    Wouldn't it be cool to be a teabagger named Balzac?

    by armadillo on Mon Jan 07, 2013 at 04:56:42 PM PST

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    •  Indeed (4+ / 0-)
      Recommended by:
      myboo, Puddytat, elwior, liz dexic

      I ordered a chicken caesar salad burrito from Baja Fresh, after checking the ingredients on the website to confirm there was no tomato (I'm extremely allergic to raw tomato -- one bite usually makes me extremely ill).

      When the spouse brought it home, I cut into it...and it was loaded with tomatoes. Scratch that meal.

      I emailed Baja Fresh with my complaint, asking them to do a better job of informing their franchisees to make sure the food matches the website descriptions, and they sent me coupons for 2 free meals including beverage.

      Unfortunately the Baja Fresh closest to us closed (maybe they screwed up more orders -- it's now a Boudin SF which at least has good soups and sandwiches) but it's nice to know that some places do care about customer service.

      "If we ever needed to vote we sure do need to vote now" -- Rev. William Barber, NAACP

      by Cali Scribe on Mon Jan 07, 2013 at 06:48:53 PM PST

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    •  KFC (0+ / 0-)

      We have a KFC here that's my sister goes to every once in a while that's constantly making mistakes in orders.  After this happening a couple of times she has given up going there.  

      Never be afraid to voice your opinion and fight for it . Corporations aren't people, they're Republicans (Rev Al Sharpton 10/7/2011)

      by Rosalie907 on Tue Jan 08, 2013 at 12:41:28 AM PST

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    •  My local Steak 'n Shake (0+ / 0-)

      I like getting a Chili 3-way with extra chili beef.  One time I got basically no chili beef -- effectively spaghetti with a little bit of sauce.  I called their Customer Service line, and got very nice calls back from both their corporate office and the store's manager.  They gave me a free lunch at my convenience.  And they've been generous with the chili beef ever since.  :D

      -----
      Tom Smith Online
      I want a leader who shoots for the moon. The last time we had one, we got to the moon.

      by filkertom on Tue Jan 08, 2013 at 06:45:43 AM PST

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