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View Diary: I Want an App to Fsck* Telemarketers (28 comments)

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  •  During the dotcom crash (1+ / 0-)
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    During the dotcom crash, IT jobs were pretty hard to find.  So I found a job to program robodialers.  Remember those robodialers that would call you and then hang up for no apparent reason?  That was by design, as per the specifications:

    -robo dialer is connected to a block of 48 telephone lines
    -a team of telemarketing agents are logged into the PBX
    -robo dialer war dials from a list of telephone numbers entered into a database
    -when a human answers the phone, it is connected a live agent

    In those cases where for whatever reason an agent is not available and a human answered the phone, the application would simply disconnect the call.

    The rationale for calling such a large number of people at once is to reduce down time for the telemarketing agents.  They figured that 4 robo calls be initiated at the same time for every agent that is marked "Ready" to be connected to a live person.

    I think this application is still in use today, though I am no longer employed at the company who uses it.  I am not so proud that I helped to make an app specifically designed to annoy people, but I had to eat at the time.

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