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View Diary: The Tom Coburn school of medicine: Tell your mommy she has a yeast infection (28 comments)

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  •  bilingual staff in areas where there is a large (2+ / 0-)
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    irishwitch, tacet

    Hispanic population is no large burden as it is fairly easy to recruit bilingual staff and to require all staff have at least a rudimentary command of Spanish.  It is also a great marketing tool if other clinics refuse to move with the times and persist in insisting on English only.

    I wonder if Coburn, as an OB/Gyn acted out or mimed the information to his pts?  As far as his always finding a way to have the pt provide her own translator, you cannot require a pt to provide a translator.

    We from time to time would hit a relatively unusual language and also had a telephone translation service as a back-up for those languages where there was not a fluent staff member.  We also recruited at least one member who was fluent in sign language and required staff to be able to carry on a rudimentary conversation with hearing impaired pts

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