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View Diary: Do you have your birth certificate? (250 comments)

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  •  There is a population issue that doesn't help (6+ / 0-)

    I have worked clinics that have thousands of patients. The message on voice mails is to leave both names, date of birth and call back number. Many people get really upset when there is no call back because they left out all but their name - sometimes not clear.

    Eventually when they got connected we would allow the venting as we brought up the name on whatever computer program. It is amazing how many people are convinced the doctor's office personnel know all the patients by their names, especially nicknames.

    I remember explaining to one guy in particular that there were easily over 30 people with the same name. He did not believe me. I strongly encouraged him to do as the message said and find out if the return calls were very prompt.

    "People, even more than things, have to be restored, renewed, revived, reclaimed and redeemed; never throw out anyone. " Audrey Hepburn "A Beautiful Woman"

    by Ginny in CO on Wed Mar 27, 2013 at 08:25:42 PM PDT

    [ Parent ]

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