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View Diary: They Tried to Make Me Go to Retail, I Said "NO, NO, NO!" (123 comments)

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  •  The really fucking stupid thing on the employer's (5+ / 0-)

    part is that turnover is a killer.  They're heartless assholes; we knew that.  But they can't seem to understand that churning through employees hurts their bottom line, ultimately.  If the people on the floor are treated like shit and look at the job as a short term proposition with no future, they don't care about me - the customer - either.  There's no upside in making the kind of extra effort that creates a loyal customer.  Retail wasn't easy when I did it, but when I gave good service, the customers mentioned it and the boss appreciated it.  Not that way now.

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