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View Diary: Line of credit. Line of lies. (87 comments)

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  •  I don't see why you (0+ / 0-)

    bothered to harass someone who knows nothing about AML and has no power to alter operations or policies.

    The banks have a stranglehold on the political process. Mike Whitney

    by dfarrah on Fri Apr 19, 2013 at 06:47:55 AM PDT

    •  Technically, not harassment. (3+ / 0-)
      Recommended by:
      antifa, northsylvania, Kimbeaux

      At no point was the telemarketer blamed for Wells Fargo policies or the things done in Wells Fargo's name.  She wasn't shouted at or called names or accused of being "out to get" the diarist.

      And while it is true the telemarketer has no power to alter operations or policies, it is very likely that phone call was recorded "for quality assurance purposes".  With luck, the telemarketer was commended for handling a "difficult customer," and the recording was passed on to some higher-ups if for no other reason than to develop a better PR program.

      It's a seed - we'll see if it grows.

      Oh, and a tip for handling telemarketers ...

      Get an answering machine and use it to screen your calls.  Put in the message that you "do not accept telemarketer calls."   Tell everyone you actually want to talk to that you screen your calls and once they identify themselves you will pick up (if you're home, of course).

      I love the sound of that "click" right after "we do not accept telemarketer calls".  I wish I'd thought of it years ago.  It's more effective than the "do not call" list.

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