Skip to main content

View Diary: OH SNAP! The Smackdown Will Commence Shortly (175 comments)

Comment Preferences

  •  Had a chat with Liz. I've been escalated! (2+ / 0-)
    Recommended by:
    mdmslle, northerntier
    Thanks for contacting us. My name is Liz. To protect your privacy, please don't provide any personal information, like Social Security Number, or any other sensitive medical or personal information.
    [4:09:53 pm]: Liz
    Hello how may I help you?
    [4:10:44 pm]: PB
    Hello, Liz. I start Medicare on Sept 1 2013. I am being besieged by supplemental plan sellers. Will the ACA make up the 20 percent due from Medicare patients if they have a serious illness?
    [4:12:00 pm]: Liz
    Thank you for your question today. It will take me just a moment to review and respond to your question.
    [4:12:12 pm]: PB
    4:14:20 pm]: Liz
    Thank you for your patience. Unfortunately we don't have any specific information as to whether or not the MarketPlace coverage can serve as a supplemental insurance. Due to the nature of your question, I will have to escalate this to our Advanced Resolution Center so they can research this further and give you a call back with an accurate answer.Can I have your telephone number please?
    [4:21:22 pm]: PB
    Yes. My phone is xxx-xxx-xxxx in xxxxxxxxx FL.
    [4:22:25 pm]: PB
    I sort of understood that when ACA is in full force, there will no longer be a need for supplemental.
    I am collecting Social Security as of age 62.
    [4:28:37 pm]: Liz
    Thank you for your patience. I went ahead and submitted that escalation and you should expect a calback within 2 business days.
    [4:28:51 pm]: Liz
    Do you have any other questions that I can help you with?
    [4:30:52 pm]: PB
    Probably not. I was thinking that the need for supplemental insurance would be phased out by ACA, not that the exchanges would provide supplemental insurance. I'm curious as to coming expansions of Medicare that would ease the 20 percent due from elderly patients.
    [4:32:08 pm]: Liz
    Yeah, I see what you mean. Once the research is done, like I mentioned, you'll receive a callback with that answer.
    [4:32:49 pm]: PB
    Thank you very much.
    [4:33:01 pm]: Liz
    It was my pleasure.
    [4:33:03 pm]: Liz
    Thank you for contacting Health Insurance Marketplace Live Chat. We are here to help you 24 hours a day, 7 days a week.
    [4:33:08 pm]: Your chat session is over. Thanks for contacting us, and we hope we've answered your questions. Have a great day.
    So they'll call, I'll ask.

    "He went to Harvard, not Hogwarts." ~Wanda Sykes

    Blessinz of teh Ceiling Cat be apwn yu, srsly.

    by OleHippieChick on Tue Jul 16, 2013 at 01:39:46 PM PDT

    [ Parent ]

Subscribe or Donate to support Daily Kos.

Click here for the mobile view of the site