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View Diary: Red Lobster waitress suspended over racist receipt (435 comments)

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  •  Do you think that the company in question actually (3+ / 0-)
    Recommended by:
    doroma, Tonedevil, ichibon

    has a policy regarding posting customer info on twitter?

    I've always found that HR policy is written in retrospect- Nobody has a policy until the first time something happens that obviously should be a violation of something, so management finally gets around to making policy against whatever was done.

    I'd be really surprised if Red Lobster has a policy against this, and I'd be really surprised if they don't, this time next week.

    If there was a clear policy violation, it wouldn't be a suspension w/ pay, even for a minute.

    •  RJ - I imagine that they have a blanket (8+ / 0-)

      confidentiality statement of some sort that is broad enough to include this incident. But common sense should tell any employee that you can't take a confidential company document like a receipt, with credit card information and customer names, and post it on the Internet, regardless of how reprehensible the comments are on the receipt.

      "let's talk about that"

      by VClib on Tue Sep 10, 2013 at 09:21:16 AM PDT

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      •  It's just "professionalism" (2+ / 0-)
        Recommended by:
        VClib, davidincleveland

        Granted this is awful, but I let all kinds of stuff slide during my employment that I otherwise might make a big deal about.

        When you work with the public, the public can be assholes. You just have to shrug it off and keep working. Escalate to your management and let them handle it.

        But if you let idiots goad you into doing stupid things, you are letting them win. Would a doctor, lawyer, or some other professional have posted something like this?

        (-5.50,-6.67): Left Libertarian
        Leadership doesn't mean taking a straw poll and then just throwing up your hands. -Jyrinx

        by Sparhawk on Tue Sep 10, 2013 at 09:55:46 AM PDT

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        •  Yeah right (1+ / 0-)
          Recommended by:

          A person serving people food is going to have just as much personal investment in their career as a doctor or lawyer. Why society expects someone making minimum wage to be just as professional as someone pulling down $300,000 a year is beyond me.

          First they came for the farm workers, and I said nothing.

          by Hannibal on Tue Sep 10, 2013 at 10:12:55 AM PDT

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    •  No one has a twittering policy... (8+ / 0-)

      that would be absurd.

      There will be a statement in their handbook/training program (quite probably with something she signed on her first day) about Corporate Information and how all employees have an obligation to maintain the security and confidentiality of corporate information, physical and digital and that any release of any information must be approved by a designated authority.

      There is probably a separate once pertaining to customer information and financial transaction data in relation to their PCI-DSS compliance to process credit cards on-site and as a formal policy to prosecute credit card skimmers.

      Receipt = Record of Business Transaction
      Written, if not explicitly signed, Policy = Broken

      Красота спасет мир --F. Dostoevsky

      by Wisper on Tue Sep 10, 2013 at 09:25:23 AM PDT

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    •  It would be something (1+ / 0-)
      Recommended by:

      broader related to company property I'm guessing.  

      "You have attributed conditions to villainy that simply result from stupidity"

      by newfie on Tue Sep 10, 2013 at 09:29:11 AM PDT

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    •  Corporations that large (2+ / 0-)
      Recommended by:
      JVolvo, StrayCat

      (and remember - Red Lobster is one of many restaurant chains owned by that corporation) have large legal departments, and policies for everything.  Usually policies that screw the employees nearly as much as they screw the customers.

      Yet another reason I won't eat at chain restaurants.

      I am not religious, and did NOT say I enjoyed sects.

      by trumpeter on Tue Sep 10, 2013 at 10:02:02 AM PDT

      [ Parent ]

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