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View Diary: Directv#$%^* (64 comments)

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  •  This is right on the heels (14+ / 0-)

    of something else that was infuriating.

    I've always been absent-minded, but I'm getting older and I also have an illness that causes cognitive problems. It's getting terrifying to think what trouble I could get into because I neglected to read something or forgot to follow up on something. I'm trying and trying to put some processes in place to help me, but I feel as though these companies are just waiting and salivating for you to slip up.

    I have all my bills paid in full every month on auto-pay, but I don't like letting companies go into my bank accounts, so I use e-billing and initiate the payments myself - or at least I did until yesterday.

    A while back I changed the password on my Mastercard account. I updated the e-bill service with the new password, but I forgot to follow up a few weeks later to make sure the bill was received okay. It wasn't. The payment was a few days late when I saw the problem and fixed it.

    This is what this slip-up cost me:

    $40 late fee
    $22 interest July
    $54 interest August
    $116 total

    because apparently when you're late they charge you interest not only that month but the following month, even if you make the next payment on time. It just so happened that I charged some major items the following month.

    In this case I'm more angry at myself than at them, but I think charging me the interest the following month after they already charged me $40 is pretty exorbitant.

    So I broke down and gave my two credit card companies my bank account numbers so that they could draw the automatic payments themselves. At least this won't happen again. But no doubt something else will.

    •  Just watch out and make sure the payments (3+ / 0-)
      Recommended by:
      denise b, worldlotus, nchristine

      actually come out. I've had payments not go through despite having plenty of money in the account 3 times, with 2 different banks.

      Fortunately I caught it once, and the other two times the CC company didn't charge me anything for it. USAA is awesome!

    •  Denise, you want DishTV. We'v had it for a decade (0+ / 0-)

      or more, and it is the best service we've ever had. I'm not kidding. We will never, ever switch.

      If you need to talk to a person, you can talk to a person. It's not hard. They would never add anything to your service without your permission and then make you responsible for cancelling it.

      We had incredibly sucky cable TV before, and it was horrible. It would go down for a day or two sometimes. With Dish, if it's raining like hell outside, you might lose a few minutes, but that's it. It just works.

      I laugh now when the cable company tries to call and get us to switch or I see their ads on TV. I've had cable. I will never go back.

      Confession time: When I'm not ranting about politics, I write romance novels

      by teresahill on Tue Sep 24, 2013 at 05:18:59 PM PDT

      [ Parent ]

      •  Well (0+ / 0-)

        Over at Consumerist.com, Directv "won" against Dish in the 2013 Worst Company in the World contest, 56-44%, so I guess yours is the more popular view. Comcast has won the contest several times, but this year they only came in third.

        My condo association has a Directv antenna on the roof so I saved having a dish on my balcony by going with them, plus I face north so I'm not sure I could get reception with my own dish anyway.

        I had Dish before I moved here. Up until now I was liking Directv a lot better. Unlike Dish (unless this has changed, this was several years ago), the program guide is always up-to-date; Dish only had two weeks worth at a time and then I had to wait for the rest to download, sometimes for quite a long time. And there were other features in their user interface that I liked better.

        Both satellite companies were better than Comcast, which charges a lot more but doesn't give you more. I don't know how they get customers.

        •  Direct TV sucks (0+ / 0-)

          I have like 20 shopping channels and just as many religious channels. Right now tonight there ain't a fuckin thing worth watching on the tube.

          •  But they do (0+ / 0-)

            make it easy to filter out the channels you don't want to see in the Guide - easier than some of the other companies do. I only ever see about 30 channels when I look to see what's on. Makes it much quicker to determine that there's absolutely nothing to watch.

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