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View Diary: Obamacare so in demand that sites are overwhelmed (173 comments)

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  •  We need (23+ / 0-)

    more diaries and stories like this and fewer diaries about failures of and glitches to the system. Someone should be hard at work tallying up how many  people have successfully  signed up for healthcare today. Focusing on glitches plays right into the hands of Faux News. We all understand there will be glitches, but lets discuss them from the viewpoint of overwhelming support of the law by people going to the sites and exchanges as Joan has done admirably. This is the first semi positive diary I have seen today on the rollout  . . Kudos to you Joan!

    •  I'm sorry, but bad preparation and bad design (11+ / 0-)

      are valid issues, however much we may wish they weren't.

      I have been trying periodically all day long to register on HealthCare.gov.  I've gotten as far as submitting my registration about 20 times, but as yet have not succeeded. (The latest issue is that the site is telling me I have not given three distinct answers to the security questions, even though I have.) And annoyingly, the forms are not set up to remember your input, so I have to enter everything over again each try.

      If you think that kind of user experience isn't a big problem, I don't know what to say.  I do programming for a living, so I'm at least used to dealing with bugs.  The average user, not so much.

      "That capability at any time could be turned around on the American people and no American would have any privacy left, such is the capability to monitor everything ... There would be no place to hide." - Senator Frank Church

      by jrooth on Tue Oct 01, 2013 at 11:35:04 AM PDT

      [ Parent ]

      •  I'm having the same problem. (9+ / 0-)

        On about my 8th try, I got the "not given 3 distinct answers to the security questions",  then a couple tries later I couldn't even get the drop-down menus for the security questions.

        I think we all knew there would be a huge demand on day one, but this is a bit frustrating.  (Especially since you have to re-input everything each try, since the forms aren't set up to remember inputs.)

      •  I don't think that type of user problem is a big (4+ / 0-)

        problem, so you're probably speechless now...

        Louis C.K. had a great bit about this on Conan a few years ago, "everything is amazing and nobody is happy."

        http://www.beholders.org/...

        I think you underestimate the patience of people who have waited many, many years to sign up for affordable health care.  These types of things have glitches all the time.  Some people will accept that and some people will rage.  The people raging probably rage at a lot of stuff - when their light bill is off, when they have problems calling customer service to discuss their phone, etc.  These hiccups are a fact of life.  Are people not going to sign up for health care because they had a problem signing up on the 1st day?  Things will get ironed out and this will pass.  Any new roll out was bound to have some technical issues.  

        Instead of trying to sign up 20 times today, wait until tomorrow, maybe?    

        •  These people have experience calling their (1+ / 0-)
          Recommended by:
          Creosote

          insurers (when they've had them) time and time and time again.  Having to visit the exchange website again and again will be familiar to the people and there's a big carrot at the other end.

      •  I call BS (2+ / 0-)
        Recommended by:
        kj in missouri, Creosote

        this comment pops up all over the internet today, some version of "I am a programmer and I have never seen anything so bad."

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