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View Diary: technical debacle - GUH! (22 comments)

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  •  Try clearing the cache on your computer (3+ / 0-)
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    second gen, Cory Bantic, CoyoteMarti

    I had trouble getting by the 3 security questions yesterday early in the morning.  They were showing up blank.  I haven't had time to try it again but from what I read from other people who have signed up, you need to clear your cache, history, cookies etc. to clear it out before you try again.  You can also call 800-318-2596. I think it's staffed 24 hours.

    Totally understand your frustration with it, but hang in there.  From what I understand there are some good prices on the exchange and most who have gotten through the bugs say it's worth it.

    •  I cleared the cache and called dozens of times (4+ / 0-)
      Recommended by:
      Susipsych, Iberian, ffour, Cory Bantic

      Clearing the cache has no effect because that isn't the problem. When I call you know what they say? "The system is down. Try later" !?!?! They're as stuck as I am.

      "no more hurting people - peace" Martin William Richard

      by EquityRoy on Wed Oct 02, 2013 at 06:51:15 PM PDT

      [ Parent ]

      •  I realize you feel a need to hurry, but (2+ / 0-)
        Recommended by:
        jayden, wader

        you must realize that nearly everyone must have their application in by that time. Some actually have to have it in sooner. I will need to make a decision by the end of November or I will miss my open enrollment deadline where I currently get insurance. If I don't meet that deadline, I can't apply again until next year.

        I guess what I'm saying is, we all have reasons we need to get in. Refreshing the page constantly only makes it harder for people to get in. Take a step back, try again another day. If you can't get in, close the browser and try later that day, or the next day. There will be a day that you will try, and will be able to get in and get it done. I guarantee it will be within the next week or two.

        I'd like to start a new meme: "No means no" is a misnomer. It should be "Only 'Yes' means yes." Just because someone doesn't say "No" doesn't mean they've given consent. If she didn't say "Yes", there is no consent.

        by second gen on Wed Oct 02, 2013 at 07:56:58 PM PDT

        [ Parent ]

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