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View Diary: Week one, still no access to for states with no exchanges. (271 comments)

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  •  Have you actually tried logging in, though? (7+ / 0-)

    The HOME PAGE loads very quickly.

    Trying to log in can take 5 minutes or more to even get to the login page, and after that your performance may vary.

    To their credit, they've made the phone number more prominent on the waiting page:

    In a hurry? You might be able to apply faster at our Marketplace call center. Call 1-800-318-2596 to talk with one of our trained representatives about applying over the phone.
    •  I heard the average wait time is about 2 minutes (3+ / 0-)
      Recommended by:
      nchristine, duhban, worldlotus

      but that's a pretty crappy statistic. Does that include the people trying at 3:00AM? Does it count the thousands who give up after a minute?

      The problem is nobody would want to pay for the "bullet-proof" experience. Amazon and Netflix may handle more traffic but they've got billion dollar budgets to work with. You want to make any guesses on how constrained the budget is at HHS to implement this site?

      Spite is the ranch dressing Republicans slather on their salad of racism

      by ontheleftcoast on Fri Oct 04, 2013 at 02:07:28 PM PDT

      [ Parent ]

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