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View Diary: Week one, still no access to healthcare.gov for states with no exchanges. (271 comments)

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  •  It is routine during rollouts (2+ / 0-)
    Recommended by:
    Eyesbright, Lujane

    ...to do maintenance on weekends.  Mainly because most rollouts are for people who have 9-5 working hours.  Some habits die hard in the IT community.

    50 states, 210 media market, 435 Congressional Districts, 3080 counties, 192,480 precincts

    by TarheelDem on Fri Oct 04, 2013 at 08:41:12 PM PDT

    [ Parent ]

    •  Those people will be coming in and working late (4+ / 0-)
      Recommended by:
      Brecht, WakeUpNeo, CenPhx, Eyesbright

      to try to make their improvements at a time that will least inconvenience everyone else.

      I don't believe there is any IT team in the world who could have set up a site like this, with all those backend API calls to other databases, and taken Amazon-level load on day one, and not had scaling issues. This group will be master ninjas when they solve it.

      Fry, don't be a hero! It's not covered by our health plan!

      by elfling on Fri Oct 04, 2013 at 09:37:42 PM PDT

      [ Parent ]

      •  I'm not quite as generous (0+ / 0-)

        I know that doing a stress test to simulate loads like the ones they got are difficult, but there are seeming architectural problems in the design that made quickly responding to state's dumping plans on the Federal exchange that make it more difficult.

        A lot of early looky loos were interested in getting estimates of what their situation is going to look like.  Most likely Federal business "protection of proprietary business information" about the plans caused the design to force folks to register first before getting estimates.

        People are going to need documents to fill out some of the information.  That fact is underemphasized on the first page.

        There is a distinct lack of breadcrumb functionality that lets folks know where they are and how to gracefully exit.

        I don't think the assumption of a weekend shutdown was smart given the fact that a lot of people might want to fill out the application over the weekend; this is a consumer, not a business application and has loads during consumer hours.  If I were managing it, I would have run midnight-to-eight debugging sessions, with half of that time devoted to testing closure of tickets.

        Performance tuning can help some, but there are some code issues apparently that are coming to light.  Most project overemphasize unit testing, underemphasize system  testing, and give load testing a lick and a promise.  That seems to be what happened here.

        Nonetheless, I expect the serious issues will  be worked out by the first of the third week.

        50 states, 210 media market, 435 Congressional Districts, 3080 counties, 192,480 precincts

        by TarheelDem on Sat Oct 05, 2013 at 08:12:02 AM PDT

        [ Parent ]

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