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View Diary: All new web services have crappy rollouts (109 comments)

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  •  That's a good idea in theory, but... (22+ / 0-)

    ... you have to get people registered just to even know what their last name is.  And it was the registration section of the website that experienced the catastrophic failures from too many requests.

    No, their big failure (which has since been fixed) was not permitting "window shopping" - allowing people to view the plans and get an idea of costs without creating an account.  That was their huge, huge blunder and was frankly poor web design.  

    The Cake is a lie. In Pie there is Truth. ~ Fordmandalay

    by catwho on Sat Oct 12, 2013 at 06:57:35 PM PDT

    [ Parent ]

    •  Hey Gotta Agree With You on Window Shopping. nt (3+ / 0-)
      Recommended by:
      WakeUpNeo, Linda1961, ladybug53

      We are called to speak for the weak, for the voiceless, for victims of our nation and for those it calls enemy.... --ML King "Beyond Vietnam"

      by Gooserock on Sat Oct 12, 2013 at 07:31:01 PM PDT

      [ Parent ]

    •  The challenge there (4+ / 0-)
      Recommended by:
      splashy, Naniboujou, BachFan, Gorette

      if I understand it correctly, was that there is no way to calculate subsidies and get accurate rates without the account being created. So you'd have the problem of people logging onto the site, not reading the fine print and simply looking at the rack rates for insurance plans, and then freaking out about the costs and not signing up.

      God knows, we've seen enough of that happening right here, among a fairly well-educated user community, to not believe it would be a billion times worse on the public site.

      "I can't come to bed yet! Someone is WRONG on the Internet!" - XKCD

      by SingularExistence on Sun Oct 13, 2013 at 05:22:24 AM PDT

      [ Parent ]

      •  You can calculate the subsidies (3+ / 0-)
        Recommended by:
        Pluto, tofumagoo, Alice in Florida

        A number of states are doing that on their websites.  You can actually model the whole thing without requiring specific names, addresses, income as stated on tax returns, etc.  The information returned should clearly be labeled as an estimate, of course, because the actual data may change things, but it's easily done.

    •  unless specified: A thro D register only weeks 1-2 (4+ / 0-)

      for example.

      i've had many friends who simply could not register... and spent hours trying. they never even got to "window shopping"

      and i really think it's a bit wanting, trying to explain away the problems with "all new web services have crappy rollouts"

      making excuses and forcing the idea that mediocre to insufficient is okay... not what i want in gov't services or the way we think as a nation or planet full of people.

      “You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.” Buckminster Fuller

      by pfiore8 on Sun Oct 13, 2013 at 05:38:07 AM PDT

      [ Parent ]

    •  That was my point on day 1 (0+ / 0-)

      with a number of people telling me I was crazy.

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