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View Diary: A software developer's view on the HealthCare.gov glitches (383 comments)

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  •  Incredible (7+ / 0-)

    I have done strategic planning for technology systems and I'm flabbergasted with the ineptitude of HHS. Someone should get fired over this. I think this is a vivid example of Obama's lack of administrative/management experience. I'm very sympathetic to glitches but given that you know that your enemy will capitalize on any mistake, it is unpardonable that you'd get yourself in a position that allows developers 7 months to do something that was so important. They've had 3 years to get this done! It's simply unforgiveable! The other thing that I don't understand is they put almost all of their eggs in the website basket. They should have had a robust call center as the center piece of their strategy---this would help them overcome some of the obstruction that they are getting in red states with the navigators. Plus, not everyone has access to the internet. There should be a catchy name for the toll free number to go along with the digits. Also, where are the public service announcements about the ACA? Just a poor, poor rollout ---however, the saving grace will be the fact that the need for the ACA is there, no matter how badly they've bungled the rollout. It will ultimately be a huge success---and the Rethugs know it!

    •  You are correct (2+ / 0-)
      Recommended by:
      i dunno, auapplemac

      They need to identify the person (kathleen Sebiliius) who was in charge and publicly fire them for the screw up.

      Accountability matters!
    •  Overall, I agree with this comment (6+ / 0-)

      and the suggestions therein. It's especially true, that many among those who are primarily expected to use the exchange, the uninsured, don't have internet access.

      However, the glitches with this site aside, I have been impressed with President Obama's management/administrative skills. Yes, he's ultimately responsible in this case, but I imagine that a President doesn't typically get so involved in the minutia that he's establishing deadlines for functional specifications. He delegates that responsibility and must trust the those who are ultimately responsible for such things. In this case, that trust didn't pay off.

    •  nonsense (0+ / 0-)

      Obama is in no way directly accountable. Yes, there should have been someone accountable, and between him and Sebelius they should have hired someone who really knows this stuff to preside, oversee requirements, documentation, payments, testing and project management.

      To blame Obama directly for this is like holding the parents accountable for a toy the kid broke while the parents are showering/taking a bike ride. Senseless.

    •  I don't blame Obama - he's too high level (0+ / 0-)

      Sebelius, on the other hand, legitimately deserves blame. This was by far the most important initiative of her tenure, and the website is a big part of it.

      And let's not sugar coat this, if the site really is as poorly implemented as people are saying, this could be a serious blow to the healthcare law. Before people jump all over me for saying that, they should read this article which seems to suggest there isn't going to be a quick solution to the problem:

      HHS isn’t making any predictions about how long it will take to fix it — or rebuild it. But advocates, lobbyists and industry officials are talking about it as a months-long repair effort.

      How many months is an open question — and one with big consequences for the massive effort to enroll 7 million people in the new insurance exchanges and millions more in Medicaid by the end of March. People trying to switch from their current insurance into subsidized exchange plans could also face gaps.

      A two-month delay, for instance, would be a different scenario than five or six months, particularly since people can face penalties if they don’t apply by mid-February.

      If that's true, we could easily find ourselves in a farcical situation where people are mandated to buy health insurance, but where the government has built a site that makes it impossible for them to do so.

      And then a second problem would quickly arise because the ACA's success depends on a critical mass of people signing up...which obviously isn't going to come close to happening with a broken website.

      Apparently nothing will ever teach these people that the other 99 percent of the population exist. —George Orwell

      by ukit on Thu Oct 17, 2013 at 02:49:34 PM PDT

      [ Parent ]

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