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View Diary: ACA Signup: Ignore Rightie Complaints, Use the Phone and Finish in an Hour (18 comments)

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  •  And the website actually works (13+ / 0-)

    it worked just fine for me today. I signed up today for my family and I in 45 minutes flat. We are getting a $476 a month subsidy and now I need to decide which specific plan to choose of the 28 being offered in NC. I downloaded several PDFs describing the plans that we might be interested in to study them carefully over the weekend with my wife. By Sunday I plan to log back in, make our final selections and we should be completely done, but the supposedly hard part of signing up is done.

    Either I was lucky or the system has been improved tremendously since the first days, but my experience was nothing like the horror stories that I've read here and elsewhere. Although I had most of the information ready before I started I had to scramble around my house to get a couple of pieces of info, such as my naturalization certificate number, that I did not know was going to be required for the sign up process. Even then I was done in 45 minutes from when I started the sign up process until I was told by the system that I had successfully completed the application process and it gave me the amount of our subsidy. Then it took me to the window where you actually have to start choosing the next steps. I got as far as seeing all the plans being offered to us and the details. That is when I decided to download several PDFs describing the plans which I think we will choose from and study them carefully before moving forward.

    Again, maybe I was super lucky but my experience was excellent and straight forward. Sure some parts of the process were slower than others, particularly the parts where data was being verified, and I must say that I was impressed (and depressed) at how much the system knew about me during the verification process, but considering that this information is being pulled from several sets of data of millions of records each I was rather impressed and I didn't think it was that slow considering what it is involved in making all this happen. I have had airline ticket counter encounters, as recently as this past summer, that took much longer to resolve and were much more frustrating than anything I experienced today.

    Thanks for the diary.

    "The great enemy of the truth is very often not the lie -- deliberate, contrived and dishonest, but the myth, persistent, persuasive, and unrealistic. Belief in myths allows the comfort of opinion without the discomfort of thought." -John F. Kennedy

    by basquebob on Fri Oct 25, 2013 at 11:08:35 PM PDT

    •  We've heard rumors of a data warehouse (2+ / 0-)
      Recommended by:
      Sylv, basquebob

      being tossed together with all the eligibility data in one big piece.

      That would have been one helluva charrette -- an extended all-nighter.

      The problems with SQL and running multiple links and staying on top of change-management would go away instantly.

      Btw: don't be surprised if the subsidy changes when you get your final contract offer. A little more, a little less.

    •  And you haven't put this to a new diary ??? (2+ / 0-)
      Recommended by:
      Sylv, basquebob

      And why not !

      Flesh out the details. The who-what-when-where-how of it.

      Write a diary. Title: ACA Signup: I Used the Web Site and It Took Me 46 Minutes.

      Pass it forward!

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