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View Diary: Economics Daily Digest: Getting government websites right (13 comments)

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  •  The ACA website is largely a faux issue (2+ / 0-)
    Recommended by:
    No Exit, Aunt Pat

    being pushed by people who aren't computer literate themselves. Fact is that many of the people needing to be signed up for health insurance aren't into computers either. Though they may all have cell phones, they're going to rely on the social support networks they've been accessing already, public and private eleemosynary institutions. Their needs were considered when the phone button on the main page was linked to all the assistance providers they could access in person or with local phone calls.

    •  Rewriting history somewhat there (0+ / 0-)

      One-stop insurance shopping on the exchanges was always its big selling point.  Competition, don't you know.

      •  The exchange can be accessed otherwise than (2+ / 0-)
        Recommended by:
        No Exit, Aunt Pat

        through the web site. It's the same as when I make reservations on Amtrak. I can use the web site, but if it doesn't get me on the trains I want to ride, I can call the operator to get what I want.
        Web sites are not substitutes, but alternatives or call it enhanced diversity.
        From what I have been able to glean, the call centers, which are staffed 24/7 are not in Pakistan.

    •  Ah yes -- and, while we're at it, let them eat (0+ / 0-)

      cake.

      The web site is a real and very expensive issue.  It is, among other things, a badly botched promise.

      The people behind it should be ashamed of themselves.

      I'm just glad that the administration doesn't share your view and is taking steps to correct the problem.

      LG: You know what? You got spunk. MR: Well, Yes... LG: I hate spunk!

      by dinotrac on Wed Oct 30, 2013 at 08:34:01 PM PDT

      [ Parent ]

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