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View Diary: Sebelius takes responsibility for HealthCare.gov problems, weathers Republican attacks (124 comments)

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  •  NYT has a graphic on the website system. (0+ / 0-)

    It's simple and, well, graphic.

    On it, I see things like "the government made 'a late decision requiring consumers to register for an account before they could browse for insurance products.'” This tells me someone - I doubt very much that it was a knowledgeable manager of e-commerce systems! - said the whole caboodle must be linear. I am a novice but I recognize that as a Killer. Separate the functions. Stick a delay for checking eligibility in if necessary. Let the user go on and compare choices based on state, age and maybe a rough estimate of income ... but display only possibles and caution that they must enter eligibility and get it verified before the rest of the process locks in. (The GOES system of clearing requests for speeded up airport security and customs procedures requires verifications and base-touchingwith four government agencies ... and the normal wait is day, if not weeks.)

    Look at the number of ACA variables to juggle and manage, many of which are not in the control of the US government and its contractors.

    This project took management, way beyond the mechanics of coding and processing. And it took someone saying No! to politically-driven choices as much as No! to developers who introduced off-stream ideas.

    I don't know about firing them. But I sure as heck would watch progress carefully and make sure a system administrator already knowledgeable with some of the key sub-systems is on the case!

    2014 IS COMING. Build up the Senate. Win back the House : 17 seats. Plus!

    by TRPChicago on Wed Oct 30, 2013 at 02:10:15 PM PDT

    [ Parent ]

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