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View Diary: Our networks don't always work so well (84 comments)

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  •  The Tech is only part of it (9+ / 0-)

    I build web infrastructure for a living.  My dictum is you can have it fast, good, or cheap.  Pick two.  I've never had management make the choice.  The implicit choice is fast and cheap but they assume they get good as well.  Actually not.  Project managers always have incentive to not report serious technical problems because it reflects on the own skills.  What usually happens is that testing gets shorted and the scope of the project is stunted to meet the deadline.  If you're lucky follow on changes will make it usable.

    There's a whole constellation of special issues working with government contracting and systems.  The diffused accountability of the various contractors is another organizational weakness.  Because of the visibility they'll eventually get it working reasonably.  I would have been surprised if the site had worked well given its short funding and the complexity of the policy and underlying business rules of the ACA.

    Ironically, the success of the OFA website with it's tight control, technical expertise, and accountable management probably made the failure of the government ACA site more glaring.  Everyone thought Obama was some sort of web hosting wizard.  There's nothing really magical about a website.  It's only as good as the organization, resources, and management behind it.  

    And the Republicans did everything they could to hamstring the effort by refusing to build the state level exchanges, which have worked much better and being obstructionists at every step.  It would have been nice if the Obama Administration had been a bit more aggressive in the bureaucratic trenches.  But it's important to note that the website really is just for the minority of folks in the individual market.  Unfortunately it's the part with the highest visibility.  

    •  Absolutely true: (1+ / 0-)
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      elfling
      And the Republicans did everything they could to hamstring the effort by refusing to build the state level exchanges, which have worked much better and being obstructionists at every step.
      I live in one of those states. The governor here, Corbett, even refused to expand Medicaid, even with federal funding to do so.

      Corbett's ass is probably grass next year: his polling numbers are abysmal (as well they should be) but meanwhile he and his teahadist policies have hurt hundreds of thousands of PA residents...if not millions.

      Irony takes a worse beating from Republicans than Wile E. Coyote does from Acme. --Tara the Antisocial Social Worker

      by Youffraita on Mon Nov 04, 2013 at 01:04:09 AM PST

      [ Parent ]

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