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View Diary: Our networks don't always work so well (84 comments)

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  •  I disagree (8+ / 0-)

    healthcare.gov is incredibly complex programming and system interface.  I will be the first to concede that the rollout on 10/1 was flawed, and continues to have flaws.  But I don't think that was necessarily the fault of the programming team.

    If you've ever been involved in a large scale technology implementation, you are well aware of the importance of engaging all stakeholders in mapping interfaces and the need for flawless interface with systems beyond your control.

    The integration rarely, rarely (if ever) happens on the day of 'go live'.  

    That's what the healthcare.gov team is dealing with right now.

    You can bring in all the experts in the world to solve the problems, but if any one of the constellation of dependent system operators chooses (overtly or by sheer laziness) to be less than cooperative, the entire enterprise fails.

    In the "lessons learned" analysis of healthcare.gov issues, I believe that more than a few bad actors will be identified who had a vested interest in seeing the project fail.

    UID: 14791 Join Date: 7/7/2004 Status: Lifetime member Mojo: nearly infinite Any questions?

    by Richard Cranium on Sun Nov 03, 2013 at 08:49:44 PM PST

    [ Parent ]

    •  Ain't going to happen. Nobody goes to jail... (1+ / 0-)
      Recommended by:
      Subterranean

      Nobody gets fired. Past precedents.

      Very informative comment, Mr. Cranium.

    •  No it's not, in this case, the website is (0+ / 0-)

      actually taking your information, storing it, then giving you the best options for you to buy. Let's think here what it really does:

      1. Gets your name, address, email address, ssn, and income.
      2. Calculates whether or not you qualify for subsidy, which is done via javascript and anyone can see that by looking at the libraries the page is calling.
      3. Once it's figured out if you qualify or not, it then loads in the options of insurance you have and the subsidies which are already stored in the system, based on your zip code.

      That is the core front end, and where it failed at massively. People like myself, it failed on the email address storage, it failed on recalling who I was, failed on passwords. These are stupid mistakes, and was not due to overload on the systems.

      All the "beauty" of the interface is really done by javascript, we use it extensively in our website which makes life so much easier for the user, and for us to be blunt. And there's quite a few libraries they are using. And if anyone tries to tell me that they "wrote" their own JS libraries, I will call BS, because most of that is public domain that just needs refining.

      In other words, the contractor who did this, failed. Epic. Which should not be of any surprise given who the contractor was.

      It is every person's obligation to put back into the world at least the equivalent of what they takes out of it. - Albert Einstein (edited for modern times to include everyone by me!)

      by LeftieIndie on Mon Nov 04, 2013 at 10:01:19 AM PST

      [ Parent ]

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