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View Diary: Our networks don't always work so well (84 comments)

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  •  That's a pretty sweeping damnation, (2+ / 0-)
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    Notreadytobenice, VA gentlewoman

    Notreadytobenice.  I spent 15 years as a documentation specialist, as an independent contractor, and I was able to convince the companies that hired me to do so specifically because I was not a programmer, could not write code and had no desire to learn to do so.  I wrote manuals, quick reference guides, admin manuals and educational materials for users and administrators in simple English with step-by-step instructions that were easy to understand.  Help desks loved me.

    I had to meet with programmers and have them walk me through programs step-by-step while I made intentional mistakes and learned to back out of those mistakes or get around them.  Many times both of us became frustrated with the process, but better us than users.  Often I had to stop them and remind them to talk to me like a child because I didn't understand their language.  But it was worth our time and effort because it reduced the time and effort and stress the end users had to deal with.

    "In this world of sin and sorrow there is always something to be thankful for; as for me, I rejoice that I am not a Republican." - H. L. Mencken

    by SueDe on Mon Nov 04, 2013 at 11:25:52 AM PST

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