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View Diary: The other side of 'rate shock': Health insurers mislead customers on Obamacare (85 comments)

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  •  The carrier letter I received is deceptive... (2+ / 0-)
    Recommended by:
    barkingcat, Mark Lippman

    The letter mentions that if you don't choose one of the carrier's new plans, you can enroll in a Covered California plan, but the letter misleadingly implies that you can only do so if you qualify for discounts based on income level.  Of course that's not true, and anyone can get insurance through Covered California regardless of income level.

    Also, the letter doesn't mention that Covered California has a website, and the letter tells you to call the carrier because "We can help you verify your eligibility and enroll you in a Covered California insurance plan."  Again, it's misleading.  You don't need to call the carrier, and you don't need to have your eligibility verified in order to get insurance through Covered California.

    •  Those are tactics to retain the business in a (1+ / 0-)
      Recommended by:
      MJB

      policy that can be priced to maximize profits. They don't want you to go to the exchange because you'll see other carriers' policies offered there.  This is really just a continuation of what they've always done. That's why there were 70-80% dissatisfaction rates when Kaiser surveyed consumers in 2010. In any given year, 40% to 67% of policyholders did not renew their insurance. That's a high rate of churn. Who are these people saying they love their insurance? Shills!

      There is no existence without doubt.

      by Mark Lippman on Mon Nov 04, 2013 at 10:52:10 AM PST

      [ Parent ]

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