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View Diary: What the Obamacare fix does, and how it could be better (143 comments)

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  •  The buck stops here (1+ / 0-)
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    Victor Ward

    If the website worked as promised, any fallout could be managed.

    Now we have folks submitting  paper applications to get coverage they need.  This is not 1970

    This is his signature achievement (or failure).  If he did not know about the issues with the website, he should have.

    Either way its hard to defend him him when this was years in the making.

    •  I think he was told but (3+ / 0-)
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      MKDAWUSS, tardis10, CookyMonzta

      IT folks down to downplay how severe problems are to management, and management in turn downplays how severe the problems are, on up the food chain.

      So, "We're unable to successfully connect to the SSN database, probably due to a configuration error, but it otherwise works" becomes "It's 95% functional" to upper management.   They leave out the part where the 5% that isn't working also breaks everything else.

      The Cake is a lie. In Pie there is Truth. ~ Fordmandalay

      by catwho on Thu Nov 14, 2013 at 10:38:21 AM PST

      [ Parent ]

      •  That should be "tend to downplay" n/t (1+ / 0-)
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        The Cake is a lie. In Pie there is Truth. ~ Fordmandalay

        by catwho on Thu Nov 14, 2013 at 10:38:50 AM PST

        [ Parent ]

      •  I think it is worse then they are letting on ... (1+ / 0-)
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        Victor Ward

        If it could be fixed by the end of the month, then why the concession to let folks keep their plan?

        I understand it is difficult to get many different systems to communicate.

        Perhaps these systems were not designed that way.

        All this is speculation and only a few know the severity of the issues with the site.

        If Obama was the CEO of a public company, do you think he would still have his job after a screwup of this magnitude?

        •  Because it kills their poisonous talking point (1+ / 0-)
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          and seizes the narrative.
          Perception matters as much as facts.

          This is scoring a huge point for President Obama and the ACA!

          “The meaning of life is to find it.”

          by ArcticStones on Thu Nov 14, 2013 at 10:57:40 AM PST

          [ Parent ]

        •  Letting folks keep their plans has nothing to do (1+ / 0-)
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          - with the website functionality.

          Letting folks keep their plans is because the insurance companies are screwing over their most costly customers and cancelling their plans under the excuse that "the ACA made us do it" without telling their customers all the options that they have, INCLUDING going to the ACA website to look for alternatives!

          Even if the website were 100% functional on day one, insurance companies would have tried to pull this.

          Two separate issues.

          The Cake is a lie. In Pie there is Truth. ~ Fordmandalay

          by catwho on Thu Nov 14, 2013 at 04:17:30 PM PST

          [ Parent ]

      •  In other words... (0+ / 0-)

        ...They tried to put an optimistic spin on a serious problem to avoid alarming him of the seriousness of the problem.  Unfortunately, NOT telling him the truth from the start is what made him look bad.

        Obama probably could have avoided this by personally going to the computer lab and getting reports on the progress of the work, and rattling a few cages if and whenever trouble arose.  Not only that, he should have vetted each and every member of the Web site design team, for unqualified designers and would-be saboteurs.

        •  Obama isn't a project manager... (1+ / 0-)
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          I'm hoping that was snark.

          No, Obama could have avoided this problem by appointing someone who knew how to build a giant website integration project, and making that person directly accountable.  

          Problem is, building giant website platforms is difficult and only a few big companies are any good at it.  (Many, many companies are only mediocre.)  He would have had to hire a consultant from Amazon or Google, like the surge he's just brought in after the fact, and I'm sure that would have caused a lot of complaints from the contractors hired to handle it.

          The Cake is a lie. In Pie there is Truth. ~ Fordmandalay

          by catwho on Fri Nov 15, 2013 at 01:49:47 PM PST

          [ Parent ]

          •  Good point. (0+ / 0-)

            A complex law needed someone who could create a site that made sense of all of its complexities.

            I hope he keeps some of the new people on-board (and maybe a few of the old) to make sure the Web site continues to work properly, knowing how quickly some people (especially in the media) will treat the most infinitesimal new glitch as if the sky were falling.

    •  I did open enrollment on paper up to last year. (1+ / 0-)
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      Many people still do their taxes on paper.

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