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View Diary: Is Healthcare.gov easier to use? (8 comments)

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  •  the site works just fine, the problem is excessive (1+ / 0-)
    Recommended by:
    glynis

    downtime.

    •  downtime defintely an issue (1+ / 0-)
      Recommended by:
      Cardinal Fang

      but so has navigation been an issue.  People not knowing how to find the eligibility notice, not knowing where to look in the browser for the pdf file, not knowing to click on "Set", thinking the red banner is warning them that they missed something and getting in a loop of going back to the beginning.  Basic design issues that cause people not to be able to get through the process.  

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