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View Diary: The Joys of Speech Recognition Tech (39 comments)

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  •  I've been through that scenario! (6+ / 0-)

    I've had that exact thing happen to me, where it kept telling me either it didn't understand my response or it wasn't a valid one. Soooo frustrating! The worst was when I finally got through to a customer service person after I was ready to tear my hair out, they supposedly straightened out my problem, only it turns out they didn't, so I had to call back again the next week and go through it all over again.

    But your state thing reminded me of something else that happened to me recently due to the way things now work in our modern tech society. When I moved from Florida to California, I kept my same cell phone number, and I know a lot of other people who have kept their old cell numbers too and thus have a different area code than the one where they're living.

    So ... recently I was in a car accident and called the number on my AAA card for a tow truck. The woman took all my information, but after I gave her the address of the place my car was in front of, she was puzzled and said she couldn't find a street by that name and was I sure I was giving her the name right. I repeated the information and then she asked me which town I was in. So I said Chico, and she said, really puzzled, "I'm sorry ma'am, but I don't find any town named Chico in Florida." Turns out the AAA system read my cell phone's area code and automatically transferred my call from the California help number I had called to their Florida operators instead. Without even bothering to ask me first. Oy!

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