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View Diary: The Joys of Speech Recognition Tech (39 comments)

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  •  Just this week I had to call the San Francisco (4+ / 0-)

    Municipal Transit Authority to clarify a point on taking care of a fix-it ticket my boss got.  I punched in my 1s and 2s, then put it on speakerphone so I could keep working until the human picked up.  By the time I had settled the phone back into the cradle (half a second?) a human was on the line.  I honestly thought I'd gone wrong somewhere in the phone tree because it didn't seem possible - especially in the middle of the day.  

    It's sad when prompt service is completely shocking.  (My co-worker had to make a similar call to San Mateo County a day later and was on hold for 25 minutes.)

    Lead your life - don't let your life lead you.

    by lineatus on Sat Nov 23, 2013 at 06:48:33 AM PST

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    •  Speakerphones are a challenge (1+ / 0-)
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      For voice response systems.  Sometimes background notices can be picked up as Touch Tones.

      Speakerphones are a no no in a room full of testers.  Tones echoed back over the speaker of one phone often are picked up by other phones as keypad input.

      So it might have been fortunate you navigated the voice response system before switching to speakerphone.

      Interestingly, Touch Tones are a combination of 2 tones.  A few people's voices produce one or more of these naturally.  A sound engineer will process voice response recordings to filter out Touch Tones.  Otherwise the system will react to its own messages.

      Even Democrats can be asses. Look at Rahm Emanuel.

      by Helpless on Sat Nov 23, 2013 at 07:50:38 AM PST

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