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View Diary: The Joys of Speech Recognition Tech (39 comments)

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  •  Speakerphones are a challenge (1+ / 0-)
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    For voice response systems.  Sometimes background notices can be picked up as Touch Tones.

    Speakerphones are a no no in a room full of testers.  Tones echoed back over the speaker of one phone often are picked up by other phones as keypad input.

    So it might have been fortunate you navigated the voice response system before switching to speakerphone.

    Interestingly, Touch Tones are a combination of 2 tones.  A few people's voices produce one or more of these naturally.  A sound engineer will process voice response recordings to filter out Touch Tones.  Otherwise the system will react to its own messages.

    Even Democrats can be asses. Look at Rahm Emanuel.

    by Helpless on Sat Nov 23, 2013 at 07:50:38 AM PST

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