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View Diary: traffic flowing and Obamacare enrollments surging (90 comments)

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  •  it's an order fulfillment service (2+ / 0-)
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    amsterdam, shoeless

    Like in Amazon when you complete your checkout, your browser session is done, but they still have the fulfill your order.

    That part of the system -- sending the order to the insurance companies -- is still buggy.

    Fortunately, it should also be an easier problem to solve in a way, because they already have the order information, so if they fix a bug that garbled the report to the insurance company, they can just resend it with the data they already have.

    •  they are already doing that (5+ / 0-)
      Recommended by:
      ferg, amsterdam, askew, True North, ruellia

      they fixed the bug last weekend.  And they are meeting with insurers to clear up any other problems.

      •  makes sense (1+ / 0-)
        Recommended by:

        It was a dumb issue.

        (I mean, it's something to be fixed, but dumb to be discussing as a political issue. The people criticizing are clutching at straws if that's all they have.)

        •  Why is it clutching at straws to ask the (0+ / 0-)

          government to disclose the most important enrollment metric, which they have yet to do?

          It reflects the Administration's view from the outset that potential problems will be obfuscated for fear of political criticism, at the expense of informing the populace.  Although the population cohort being effected right now may 'only' be a few million people, every American out there knows, sooner or later, it will be their turn. I, for one, would like to have some sense the government is telling me the truth before it's my turn. I sure don't have it now.

        •  If they were being transparent about it, (0+ / 0-)

          you might be right. But they aren't. Sarah Kliff over at Wonkblog has been asking what they error rate for 834 errors and keeps getting the runaround.

          There's what, 19 days left to fix the issue before the deadline for coverage starting Jan 1st? Why should we believe they're going to fix it by then, when they said they'd have it fixed 4 days ago?

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